Wednesday, April 17, 2024
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Full refund from Amazon seller

Fatwaa ID: 2137

Assalamualaikum Mufti Sahab,

One question
If the seller from Amazon is agreeing to give a full refund on some item as the item has some problem and if asked for replacement they say the replacement can cost more shipping fees for them, what should we do in this case they said they can full refund or partial refund so that we may keep the product or donate it.. just to not have any Amazon bad claim name on their account

جَزَاكَ اللهُ خَيْرًا بارك الله فيك

In the Name of Allaah, the Most Gracious, the Most Merciful.
As-salaamu ‘alaykum wa-rahmatullaahi wa-barakaatuh.

If a seller voluntarily wishes to give the buyer a full or partial refund, with or without the buyer returning the item, that is permissible. There is nothing wrong with the buyer accepting that refund. The buyer may retain the item as well thereafter.

And Allaah Ta’aala knows best.
Mufti Muajul I. Chowdhury
Darul Iftaa New York

08/09/1445 AH – 02/19/2024 CE | AMG1-3756

وصل اللهم وسلم وبارك على سيدنا محمد وعلى ءاله وصحبه أجمعين


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