Fatwaa ID: 1414
السلام عليكم ورحمة الله وبركاته
If a person opened a return for the item because it broke so quickly (poor quality), would it be wrong for them to try to fix the item/repurpose it?
An item broke within few days so when the person contacted customer services to return/refund etc. and they offered credit. Would it be wrong of the person to then go and try to fix the item or repurpose it for something after having received the credit?
In the Name of Allaah, the Most Gracious, the Most Merciful.
As-salaamu ‘alaykum wa-rahmatullaahi wa-barakaatuh.
We understand from your query that your purchased an item that broke within a few days. You reached out to the seller and they gave you a refund or provided you credit. In the enquired situation, if the seller asks you to return the item, then you must return it. If they do not ask you to return it and allow you to rather keep the item, then you may do as you wish with it. You may try to fix it or repurpose it.
And Allaah Ta’aala knows best.
Mufti Muajul I. Chowdhury
Darul Iftaa New York
12/17/1444 AH – 07/05/2023 CE | AML1-8003
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